Online store for trending products
Refund and Cancellation Policy
At THE MINI MALL, we are committed to providing you with a high level of customer satisfaction. If for any reason you are not completely satisfied with your purchase, please review our refund and cancellation policy below for guidance on how to proceed.
1. Eligibility for Refunds
You may be eligible for a refund in the following circumstances:
- Defective Products: If the product you receive is defective, damaged, or not as described, you are eligible for a full refund or replacement.
- Wrong Delivery: If you receive an incorrect item (wrong product or quantity), you are eligible for a refund or replacement.
- Service Cancellations: If you cancel a service before it is provided or started, you may be eligible for a full or partial refund depending on the timing of the cancellation (see “Cancellation Window” below).
No Refunds: We are unable to offer refunds in the following circumstances:
- Change of Mind: If you simply change your mind after the purchase has been made.
- Expired Services: If the service or product has expired or is no longer valid.
- Items Marked as Final Sale: Certain items may be marked as “final sale” and are not eligible for a refund (such as personalized or custom items).
- Failure to Cancel Services within the Specified Window: If you fail to cancel services within the allowed cancellation window, you may not be eligible for a refund.
2. Cancellation Window
- Products: For physical products, you may cancel your order within 4 days after purchase if the order has not yet shipped. After this time, cancellation may not be possible, and refunds will be subject to the conditions outlined above.
After the cancellation window has passed, refunds may no longer be available, and cancellations will not be honoured unless the product is defective or damaged.
3. Refund Amount
- Full Refund: If you cancel or return a product within the allowed cancellation window ( before it ships or within 4 days of purchase ), you are eligible for a full refund, minus any applicable fees.
- Partial Refund: If you request a refund after the cancellation window or after the service has been partially provided, you may be entitled to a partial refund. This amount will depend on the circumstances and will be calculated based on the value of the service or product used or the amount of time elapsed before cancellation.
- Non-refundable Fees: Please note that certain administrative, processing, or shipping fees may be non-refundable, and will be deducted from the refund amount. These fees will be disclosed during checkout.
4. Refund Process
To request a refund, please follow these steps:
- Contact Us: Reach out to our customer support team at [email protected] or 08591081642. Please provide the following details:
- Order number
- Date of purchase
- Reason for refund or cancellation
- Proof of purchase (e.g., order confirmation email, receipt)
- Or you can raise a request directly from the website’s customer support.
- Processing the Request: Once we receive your refund request, we will review the details and process it within 5 to 7 business days. If the request is approved, we will notify you and initiate the refund.
- Refund Method: Refunds will be processed using the same payment method used for the original purchase. If this is not possible (e.g., a credit card is no longer active), a bank transfer or alternative payment method may be used, depending on the situation.
- Estimated Processing Time: Refunds typically take 2 to 3 business days to process once approved. Depending on your bank or payment provider, it may take an additional 2 business days for the funds to appear in your account.
5. Special Circumstances
In certain unforeseen circumstances, such as technical issues, force majeure, or events beyond our control (e.g., natural disasters, strikes, or pandemics), we may not be able to fulfil your order as expected. In such cases, we will:
- Notify you of the delay or issue as soon as possible.
- Offer you the option to cancel your order or service and provide a full refund.
- Work with you to resolve the situation in a way that is fair and reasonable for both parties.
6. Contact Information
If you have any questions or concerns regarding our refund and cancellation policy, or if you would like to request a refund, please contact us at:
- Email: [email protected]
- Phone: 08591081642
- Mailing Address: 120, A- Wing, SYNTHOFINE ESTATE, off Aarey Road, Hanuman Tekdi, Goregaon, Mumbai, Maharashtra 400063.
Our customer service team is available on Monday to Friday, 10:00 AM to 8:00 PM to assist you with any refund or cancellation inquiries.
By purchasing on the site “theminimall.in”, you agree to the terms outlined in this Refund and Cancellation Policy.
