Online store for trending products
Shipping Policy
At THE MINI MALL, we aim to provide reliable and timely shipping for all our customers. Please review our shipping policy below to understand how we process and ship your orders, and any applicable fees, restrictions, and delivery times.
1. Shipping Methods
We offer a variety of shipping methods to suit your needs. The available options include:
- Standard Shipping: It is typically the most economical option, with delivery times ranging from 5 to 7 business days, depending on your location.
- Expedited Shipping: A faster option for customers who need their orders sooner, with delivery in approximately 3 to 4 business days.
Shipping carriers we work with include:
- SHIPROCKET
Shipping carriers may vary depending on the destination and availability.
2. Shipping Costs
Free Shipping: We offer free standard shipping on orders.
Shipping on any urgent basis or faster delivery will incur extra charges.
3. Delivery Timeframes
Delivery times are estimates and can vary depending on the shipping method, order size, and location. The following are our typical delivery estimates:
- Standard Shipping: Delivery within 5 to 7 business days from the date of dispatch.
- Expedited Shipping: Delivery in approximately 3 TO 4 business days from the date of Dispatch.
4. Order Processing Time
Orders are processed within 2 business days after they are placed. Orders are typically shipped the next business day after processing, though this may vary depending on product availability and your location.
Once your order has been shipped, you will receive a confirmation email with tracking details.
5. Tracking Information
Once your order has shipped, you will receive an email notification containing a tracking number and a link to track your package via the carrier’s website. You can track your order by entering the tracking number on the carrier’s tracking page.
For any shipping issues or questions regarding your tracking, please contact our customer service team.
6. Shipping Restrictions
We do not ship to the following locations:
- P.O. Boxes
- International locations
- Remote or restricted areas
Certain products like hazardous materials or perishable items, may be restricted from shipping to specific regions due to local laws.
7. Customs Duties and Taxes
Customs duties, taxes, and fees are determined by your local government and are your responsibility. We are not responsible for any delays due to customs processing.
8. Damaged or Lost Packages
While we make every effort to ensure your order arrives in perfect condition, sometimes issues occur during transit. If your package is damaged, lost, or delayed, please contact us as soon as possible.
Damaged Goods:
- If your order arrives damaged, please contact us within 2 days of receipt. We will ask you to provide photos of the damaged items and the packaging. We will either issue a replacement or a refund, depending on the situation.
Lost Packages:
- If your package does not arrive within the expected timeframe, please contact us within 1 day of the estimated delivery date. We will assist you in filing a claim with the carrier or issuing a replacement, depending on the circumstances.
Please note that once a package has been marked as “delivered” by the carrier, we cannot be held responsible for lost or stolen items. If this happens, we recommend checking with your local carrier or postal service to report a lost or stolen package.
9. Contact Information
If you have any questions or concerns about our shipping policy, or if you need assistance with an order, please feel free to contact our customer support team:
- Email: [email protected]
- Phone: 08591081642
- Mailing Address: 120, A Wing, SYNTHOFINE ESTATE, off Aarey Road, Hanuman Tekdi, Goregaon, Mumbai, Maharashtra 400063.
Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM to assist you with any shipping-related inquiries.
By placing an order with The Minimall, you acknowledge and agree to the terms outlined in this Shipping Policy.
